1. Ethics/Principles
    1. Code of Conduct
    2. Corporate Responsibliity
    3. Competence Requirement
    4. Transparency
    5. Rationalization
    6. Consensus
  2. Missions/Objectives
    1. Fraud Containment
    2. Risk Containment
    3. Loss Prevention
    4. Margin Assurance
    5. Revenue Stream Assurance
  3. Horizontal Domains - end-to-end segmentation of revenue streams across the entire revenue mgmt chain for a specific type of class of transactions
    1. Rate Plan
    2. Product Development
    3. Product Line
    4. CRM
    5. Marketing
    6. Fraud Management
  4. Disciplines
    1. Forensics
      1. Defn: Asses risk and recommend corrections/coverage plans
      2. Forensic Analysis
        1. Identify Potential Risks
        2. Quantify Risks
        3. Recommend Corrections
        4. Develop Coverage Plans
      3. Forensic Methods
        1. Risk Analysis
        2. Exchange Analysis
        3. Process Analysis
        4. Systems Analysis
        5. Numerical / Statistical Analysis
      4. Forensic Laboratory
        1. Secured Data Management Area: Disk, CPU and analytical tools
    2. Operational
      1. Acceptance and Approval of Correction Plan
      2. Execution of correction activity
    3. Compliance
      1. Assure that coverage plans are being followed
      2. Strategy
        1. 1- Determining Risk Levels
          1. 2- Defining Reporting Strategy
          2. 3-Determining who will execute the monitoring
          3. 4- defining the escalation policy
          4. 5- defining compliance reporting procedures
          5. 6 - execution
    4. Correction
      1. assure that recommended corrections are made - part of compliance reporting
      2. 1. Need for correction noted as part of forensic review
        1. 2. Generation of correction plan with rationalization
          1. 3. Approval of recommendation by operational manager and top management
          2. 4. Negotiation of responsibility of execution
          3. 5. Tracking of progress of correction activity
          4. 6. Closure of correction case
    5. Management
      1. Controls Management
        1. process of tracking on the operational integrity of different parts of the revenue management chain
      2. Change Management
        1. defn: assure that any major changes to operations that might impact revenue integrity are monitored and tested before exposure
        2. Additions
          1. network elements
          2. interconnect/roaming partners
          3. rate plan
          4. new customers
          5. new business line
        3. Identify Point of Change
          1. Institute Reporting and Sign off policies
          2. ID revenue integrity related tests b4 certification / release
          3. Monitor and report like any other compliance
  5. Vertical Domains: systems or operations that are involved in rev mgmt through which several different revenue streams can flow.
    1. Network Domain - network ops and the core OSS technology that underlies telecoms services delivery.
      1. Circuit Switch
        1. Wireline
        2. Wireless
      2. Control Protocols Domain
        1. DTMF - (Dual-Tone Multifrequency Signaling) the tone of each digit on a telephone
        2. SS7 - (Signaling System No. 7) -
        3. GPRS (General Packet Raido Service) data plans for cell phones
        4. IP (Internet Protocol)
        5. MMS (Multimedia Messaging Service) - sending pics and videos over the phone
      3. Message
        1. SMS - (Short Message Service) text messages
        2. MMS (Multimedia Messaging Service)
      4. Content and Data
        1. Audio/Video Packet
        2. Audio/Video Streaming
        3. GPRS
      5. Broadband
        1. DSL
        2. Cable
        3. 3G
        4. WiFi
        5. WiMax
      6. IP
        1. Internet
        2. VoIP (Voice Over Internet Protocol) - i.e. Skype, SIM
        3. IPTV
      7. Wireless Transport
        1. Microwave
        2. MMDS/LMDS (Multichannel Multipoint Distribution Service) / (Local Multipoint Distribution Service) Wireless Cable
        3. Satellite
        4. VLF
      8. Facilities Security
      9. Network-related Fraud Vulnerabilities
      10. Network Operations & Controls
    2. Revenue Mapping
      1. Step 1: Domain Inventory - compile a list of all vertical domains for RA
        1. switches, mediation, postpaid, provisioning, sales channels
      2. Step 2: Controls Identification - acquire/develop a set of standard controls for each domain
        1. SOX, GRAPA standard controls
      3. Step 3: Controls Mapping - assess each domain and determine the presence or lack of controls
        1. Subtopic 1
      4. Step 4: Set a Confidence Level - for each domain, assess and set a confidence level for how "assured" the domain actually is
      5. Step 5: Identify top revenue streams
        1. such as OnNet Voice, InBound international, Outbound SMS
      6. Step 6: Map revenue to streams
      7. Step 7: Perform Revenue Mapping Process
        1. Trace the revenue stream that each revenue will take through the architecture
    3. Channel
    4. Provisioning
    5. Prepaid
    6. Postpaid
    7. Collections
    8. Mediation Domain - associated with the selection, implementation, running and monitoring of mediation systems and operations
      1. CDR
        1. Transport & Integrity
        2. Input/Output Controls
        3. FSEC (Filter, Suspect, Error Consolidate) Controls
    9. Billing Architectures Domain: capture and processing for revenue generating transactions in all forms. empasize how the systems are constructed and connected to each other.
      1. CDR-based architectures
      2. Prepaid architectures
      3. Circuit Based models
      4. Packet-based models
      5. Rating Operations and Controls
      6. Assuring the Rating Process
    10. Interconnect
  6. Controls
    1. Horizontal
      1. Synchronization- assuring that two or more systems that share the same reference file have matching values for the referenced info
      2. Test Calls - make a series of test calls at specified times, from specified locations to specified locations for specified duration
    2. Vertical
      1. Audits
        1. Collections audits
        2. Process Audits
          1. Bill Cycle Audits
        3. System Audits
          1. Network
          2. Mediation
          3. Postpaid Billing
          4. Prepaid'
          5. Interconnect
          6. Roaming
        4. Configuration Audits
          1. Customer
          2. Product
          3. Network Element
        5. Event-triggered Audits
          1. New Product
          2. Network Change
          3. New Rate Plan
          4. New Carrier Partner
  7. Domain Analysis Methodology
    1. Access Architecture - how the customer accesses the services
      1. Wireless (GSM)
      2. WiMax
      3. WiFi
      4. Satellite
      5. LTE(4g?)/UMTS (Universal Mobile Telecommunications System)
    2. Service Delivery Architecture - how your going to delivery the services
      1. Circuit (SS7)
      2. Packet (IP)
      3. Streaming
    3. Revenue Stream (billing architecture)
    4. Partner Mgmt
      1. Agreement Mgmt
      2. Settlement Mgmt
      3. Credit Mgmt
      4. Rate Mgmt
      5. Change Mgmt/Provisioning Mgmt
    5. Provisioning
      1. Activation
      2. Authentication
      3. Authorization
      4. Accounting
    6. Channel
      1. POS (point of sale)
      2. Customer ID
      3. Fungible Asset Mgmt
      4. Cash/Credit Mgmt
      5. Channel exchange controls - (contract/commision)
    7. Account Mgmt
      1. Credit Mgmt
      2. Balance Mgmt
      3. Deal/Promotion Mgmt
      4. Adjustment Mgmt
    8. Market Mgmt
      1. Promotions
      2. Products
      3. Bundles
      4. Subsidies
      5. Forecasts Mgmt
      6. Margin Mgmt