1. Intergroup
   1. Between group
2. Intrapersonal
   1. Self-conflict
3. Interpersonal
   1. Between people
4. Causes
   1. Organizational Structure
   2. Limited resources
   3. Task interdependence
   4. Striving for goals
   5. Personalities
   6. Miscommunication
5. Negative Outcomes
   1. Increase stress & anxiety
   2. Generate mistrust
   3. Hindered teamwork
   4. Diminished morale
6. Positive Outcomes
   1. Broader range of ideas
   2. Assumptions surfaced
   3. Increased participation
   4. Clarification of individual views
7. Matrix
   1. Avoidance
   2. Accommodating
   3. Compromise
   4. Competition
   5. Collaboration
8. deBono’s Six Thinking Hats Model
   1. Devils advocate
   2. Stimulate medium level of conflict
   3. Increases performance
9. Negotiation
   1. Investigation
      1. Consider options / research
   2. BATNA
      1. Best alternative to negotiated agreement
   3. Presentation
      1. Make case
   4. Bargaining
      1. State goals / Make concessions
         1. Deadlines
         2. Flexibility
   5. Closure
      1. Agree or Walk